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Customer
Links
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Test your Internet speed
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Why
Ether Web Network?
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- Coverage in underserved areas
- Zero loop fees
- Faster than T1 or DSL
- Reliable
as T1 or DSL
- Less costly than T1 or DSL
- Live professional
support
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Who
Is It For?
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- Private Networks
- Industry
- Government
- IP for Security
- Wi-Fi Hot Spots, Hotels
- Residential
- Small Office/Home Business
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Where
Is It Available?
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Coverage in the
greater Northern California East Bay and Central Valley areas, including
Pleasanton, Dublin, San Ramon,
Livermore, Sunol, Milpitas, Fremont, Mountain House, Tracy, Byron, Oakley&
beyond!
See
Coverage Maps>
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Special
Offers
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Share & Save
Existing Ether Web Network customers, send us a referral and you will receive a service credit of $50 for a Residential customer that signs up with Ether Web Network for at least a 1 year term. Business client referrals will receive a $100 service credit for a Business customer that signs up with Ether Web Network for at least a 1 year term. Just email us with your name, and the name and city of the customer you are referring, and you will receive a service credit on your next bill when they sign up.
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Contact
Us
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Our support representatives are
always available to hear from you. If you are having trouble
with your service, want to know more about Wireless Internet Services
from Ether Web Network, or the technology we use to deliver you world
class Internet services we want to hear from you.
Phone:
1-888-ETHERWEB (1-888-384-3793)
Email:
New service inquiries at [email protected]
Email:
Support and customer
service at [email protected]
System
Status Updates
There are no system status
updates at the moment. Check here for updates from EWN engineers regarding system status reports.
Ether
Web Network Spam Policy
Unsolicited bulk email
(UBE) and unsolicited commercial email (UCE). This policy is for the
protection of Ether Web Network customers and the general Internet
community from the negative effects related to"spam" activity.
Ether Web Network defines unsolicited bulk email and unsolicited
commercial email (UBE/UCE) as, but not limited to any email that is
sent to addresses that do not affirmatively and verifiably request such
material from that specific sender. Ether Web Network defines "spam" as
but not limited to the sending of UBE/UCE over the Internet,
maintaining an open SMTP relay.
Ether Web Network reserves the right to immediately terminate any
account which it believes, in its sole discretion, is transmitting or
is otherwise connected with any spam or other unsolicited bulk email or
unsolicited commercial email. In addition, since damages are often
difficult to quantify in UBE/UCE cases, if actual damages cannot be
reasonably calculated then you agree to pay Ether Web Network
liquidated damages of $5 for each piece of spam or UBE/UCE transmitted
from or otherwise connected with your account, otherwise you agree to
pay Ether Web Network's actual damages, to the extent such actual
damages can be reasonably calculated.
Ether Web Network clients and any users of any part of Ether Web
Network's network including any product or service offered by Ether Web
Network or resold by Ether Web Network clients are defined as Ether Web
Network users (herein described as "users"). Users are prohibited from
transmitting UBE/UCE. Ether Web Network may ask a user at any time to
produce evidence that can verify that explicit affirmative permission
was obtained from the recipients before a mailing was sent by the user.
Lack of such evidence of explicit affirmative permission may be
considered questionable and determined UBE/UCE at Ether Web Network's
sole discretion.
Ether Web Network customers are strictly prohibited from providing
hosting services that have been included in unsolicited bulk email and
unsolicited commercial email listings. Hosting includes but is not
limited to, hosting web site(s), providing DNS services as well as web
site redirect services.
Users are prohibited from keeping open mail relays on their servers.
Ignorance of the existence or operation of an open relay is an
unacceptable excuse for maintaining an open mail relay on a server.
Multiple infractions of this policy will result in termination of all
services.
Users will be notified in the event that they may be hosting sites
listed as violators of the above policies. It is the responsibility of
the user to satisfactorily resolve the issue within the time
constraints detailed below. Failure to rectify such situations will be
cause for termination of all services.
Valid UBE and UCE complaints received by Ether Web Network will be
forwarded to the user for response and resolution. If within
twenty-four (24) hours of notification there is no response, Ether Web
Network may block all traffic to and from the IP address or disable
shared services involved in the complaint until the problem is resolved
and preventative measures have been implemented to prevent the
violation from recurring. It is the responsibility of the user to
maintain a working email contact and update Ether Web Network with that
information if it changes.
If repeat complaints indicating that an open relay have not been
resolved are registered, Ether Web Network reserves the right to
suspend and or cancel any and all services provided to the user after a
notification of no less than two (2) hours.
To report an incidence of abuse, please report it to [email protected]
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